FAQ

SHIPPING FAQ:

When will my order ship?

We are really excited to prepare, package, and ship your bundles of sunshine!  We love offering quick turnaround times and currently orders ship out between 2-4 business days.  We will send you tracking info as soon as it's available.

Please note: Due to Covid, there has been an increase in manufacturing/shipping delays. Should there be a delay with your order, we will reach out as soon as we are made aware of the delay.

Shipping times are calculated with business days, which are Monday-Friday, not including weekends and federal holidays. 

Where are my items shipping from?

All items will be shipped from Illinois.

How will my items be shipped?

Items are shipped out by (insert carrier). We do not deliver to P.O. Boxes, so keep that in mind when entering your shipping information.

We can ship your orders 1st class for orders than weigh less than 1 pound.  Orders weighing 1 pound or more will be shipped priority mail.   We love to ship quickly! Our t-shirt designs are hand pressed, the turnaround time can be as quick as 1 day, but sometimes it can take 3-5 days.  Please contact us if you need to know how quickly your products will ship.  If you have a particular deadline, birthday, etc please let us know, we will try our hardest! We will let you know if that deadline can or cannot be met.  Shabbylaneshops@comcast.net   1st class shipping with USPS can be 3-5 business days after production.  Priority Mail can be 2-3 days after production.  thanks you!

Do you ship internationally?

Not at this time.

How is the shipping cost calculated for my order?

Regular shipping is 7.99 for all orders. Priority shipping fees are 12.99. 

What if my package is returned to the seller as undeliverable?

Any packages returned to the sellers that are labeled by the shipping carrier as undeliverable will be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.

RETURNS & EXCHANGES:

Can I return my order?

If you don't love your purchase please contact us within 4 days of delivery to arrange for a replacement or refund.  Shipping expenses may apply.  We will give you return instructions.  Please contact us at hello@bundlesofsunshine.com with your order number and the item you’d like to return.  

Can I make a change to, or cancel, my order?

Once an order has been submitted, please contact us within 3 hours of placing the order.  Although we can't guarantee changes or cancellations, we will do our best to help you out. Be sure to double and triple-check your items, quantities, and shipping info before hitting submit.

What items can't be returned or exchanged?

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

✔ custom and personalized orders

✔ digital downloads

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 7 days of the purchase of your order.

GENERAL QUESTIONS:

Why isn't my order going through?

First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered in during check out does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when looking at the site, like Google Chrome.

WASHING INSTRUCTIONS:

What's the best way to wash your custom apparel to keep it looking new?

✔ Turn your clothes inside out before you wash and dry them. This helps protect the design and embellishments.

✔ Wash in cold water. Cold water will get your clothes clean and is gentler on the fabric.

✔ Do not use fabric softener or bleach.

✔ For best results, lay flat to dry. If you must use a dryer, do not use high heat. Take the item out before it is completely dry and hang or lay flat to finish drying.

✔ Do not iron directly on or the backside of the design.

 

Questions about your order?

Please Contact Us if you have any problems with your order.